Refund Policy
Symphony Baths is committed to providing the best customer service in the bath industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Symphony Baths 30 Day Satisfaction Guarantee Return Policy*
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
You must notify us of your intent to return within 30 days of delivery date.
There is a 15% restocking fee.
Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
We will refund the product price minus any application fees and charges.
Original shipping charges are non-refundable.
You are responsible for any return shipping charges.
Refunds will be applied to the same payment method used when the original purchase was made.
THE FOLLOWING CANNOT BE RETURNED:
Products which are eligible for parts under manufacturer's warranty.
Products that have had their original manufacturer packaging opened.
Products that have been out of their original manufactuers' packaging.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file a claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to help@symphonybaths.com
*Exclusions
Symphony Baths works in collaboration with multiple Bath manufacturers. Please read the return policy that applies to the product you selected, it is located under ''RETURN'' tab on the product page and below:
Pulse Shower Spas Return Policy
Pulse ShowerSpas has a 30 day return policy. After 30 days of your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return your item must be unused, in the same condition that you received it and it must also be in the original packaging with all parts.
A receipt or proof of purchase is required to complete your return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note, there will be a 15% re-stocking fee deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, we suggest you contact you credit card company and your bank institution as there is often some processing time before your refund is posted.
If you have done this and you still have not received your refund, please contact Pulse ShowerSpas’ order processing department at help@symphonybaths.com
Sale items
Only regular priced items may be refunded, all sale items are final purchases and cannot be refunded.
Evia Return Policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@symphonybaths.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@symphonybaths.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep in mind that any damages must be reported within 3 days of receiving your item. Failure to report any damages within 3 days will result in charges associated with any replacement parts/orders.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact help@symphonybaths.com to arrange for replacement and pick-up of the damaged product.
Please refer to our shipping policy for more details.
EMAIL: help@symphonybaths.com
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under ''Warranty'' tab on a product page.
Please let us know if you discover any manufacturer's defects and we will help you get parts to replace the product at no additional cost.
EMAIL: help@symphonybaths.com
PLEASE READ!
It is the customer's responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.